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The following are the categories
used to define the quality standards listed in
the table below:
Accuracy : Everything translated accurately,
reflecting the US TEXT and the functionality of
the (localized) product. Deletions and additions
only due to differences in localized products.
Correct cross-references.
Terminology : Adherence to glossaries,
consistency (within parts of product), use of
appropriate terms.
Language Quality : Language based on standard
grammar and syntax rules and conventions of the
target language. Correct spelling and punctuation.
Absence of typing errors. Fluency.
Style : Adherence to Style Guide provided
for the project.
Country Standards : Adaptation of cultural
references (time, measurements, currency, number
of formats, sorting order, etc.)
Page Numbers (in the Index/TOC only) :
In the Index, page numbers should refer to the
correct pages in the manual. If tool-related,
one page number on one page of index may be off
by one page.
Table of Contents : Accuracy, language
quality, and page number accuracy in the TOC.
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| Quality Standards |
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| Software : Max. # of minor errors
for 100% of interface & 15% of alerts
(where applicable), based on a medium sized
product* |
2 |
2 |
4 |
4 |
1 |
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| Online Help : Max. # of minor errors
for up to 2,500 words, assuming an average
of 100 words/screen |
2 |
2 |
4 |
4 |
1 |
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| Documentation : Max. # of minor errors
for up to 10 pages, assuming an average of
250 words/page |
2 |
2 |
4 |
4 |
1 |
1 |
1 |
| Wizard/Templates : Max. # of minor
errors for up to 25 screens, assuming an average
of 100 words/screen |
2 |
2 |
4 |
4 |
1 |
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Major Error Criteria
An error will result in a No Pass evaluation in
the following cases: |
- The error appears in an important part or
a visible one such as menu bar, command and
book cover.
- The error modifies or misrepresents the functionality
of the software.
- The error results in a potentially offensive
statement.
Note : If the number of minor errors in any
one of the Quality Criteria categories above exceeds
the allowable number of errors, the results will
be evaluated as No Pass though there is no major
error. |
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| In case of doubt, the following questions might
help check whether an error is major or not : |
- Is the error likely to cause the product
to crash?
- Is the error likely to cause a large number
of product support calls?
Will the error cause the end-user to be completely
disoriented?
- Will the error cause major embarrassment to
the customer?
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| If the answer to any of these questions is 'Yes',
then the error is a major error. |
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