The following are the categories used to define the quality standards listed in the table below:
Accuracy : Everything translated accurately, reflecting the US TEXT and the functionality of the (localized) product. Deletions and additions only due to differences in localized products. Correct cross-references.
Terminology : Adherence to glossaries, consistency (within parts of product), use of appropriate terms.
Language Quality : Language based on standard grammar and syntax rules and conventions of the target language. Correct spelling and punctuation. Absence of typing errors. Fluency.
Style : Adherence to Style Guide provided for the project.
Country Standards : Adaptation of cultural references (time, measurements, currency, number of formats, sorting order, etc.)
Page Numbers (in the Index/TOC only) : In the Index, page numbers should refer to the correct pages in the manual. If tool-related, one page number on one page of index may be off by one page.
Table of Contents : Accuracy, language quality, and page number accuracy in the TOC.

Quality Standards
Software : Max. # of minor errors for 100% of interface & 15% of alerts (where applicable), based on a medium sized product* 2 2 4 4 1    
Online Help : Max. # of minor errors for up to 2,500 words, assuming an average of 100 words/screen 2 2 4 4 1    
Documentation : Max. # of minor errors for up to 10 pages, assuming an average of 250 words/page 2 2 4 4 1 1 1
Wizard/Templates : Max. # of minor errors for up to 25 screens, assuming an average of 100 words/screen 2 2 4 4 1    

Major Error Criteria

An error will result in a No Pass evaluation in the following cases:
  1. The error appears in an important part or a visible one such as menu bar, command and book cover.
  2. The error modifies or misrepresents the functionality of the software.
  3. The error results in a potentially offensive statement.
Note : If the number of minor errors in any one of the Quality Criteria categories above exceeds the allowable number of errors, the results will be evaluated as No Pass though there is no major error.
In case of doubt, the following questions might help check whether an error is major or not :
  • Is the error likely to cause the product to crash?
  • Is the error likely to cause a large number of product support calls?
    Will the error cause the end-user to be completely disoriented?
  • Will the error cause major embarrassment to the customer?
If the answer to any of these questions is 'Yes', then the error is a major error.


Copyright & Trademark Notice | Privacy Policy | Terms and Conditions

T2K Services
Address: Wanggok-Ro 55, 104-Dong 204-Ho (Wanggok-Dong, 1st Ensvil Apt. Complex) Uiwang-Si, Gyeonggi-Do, 16064, Korea
Tel: +82-31-429-5888  C.P.: +82-10-3064-0447  E-mail:

Click the above to learn the Korean language.
Click the above to get more useful localization-related information.
For current time in your partner's time zone, click the above image.